Política de Privacidad

This Privacy Policy describes how Radisson Blu Hotel, Madrid Prado ("the company," "we," "us," or "our") collects, uses, and protects your personal data when you visit our website or use our services. We are committed to safeguarding your privacy and ensuring transparency in our data processing practices. By interacting with our services, you agree to the terms outlined in this policy.

Information We Collect

We collect personal data that you voluntarily provide to us when making a reservation, subscribing to newsletters, or contacting us directly. This information may include your name, contact details (email, phone, address), payment information, and specific preferences related to your stay. Beyond that, we automatically collect certain data about your device and browsing actions when you interact with our website, such as IP address, browser type, and usage patterns.

Use of Data

We use the collected data primarily to process your bookings, manage your stay, and provide personalized services personalized to your preferences. Your information enables us to communicate effectively regarding your reservations, special requests, and any changes to our services. We also use data for internal operational purposes, including improving our website, enhancing guest experiences, and complying with legal and regulatory obligations.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The specific retention period varies depending on the type of data and the context of its use. Once your data is no longer needed, we securely delete or anonymize it in accordance with applicable laws.

Transfer of Data

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We ensure that any such transfers comply with applicable data protection laws, such as the General Data Protection Regulation (GDPR). This involves implementing appropriate safeguards like standard contractual clauses approved by the European Commission to protect your data's privacy and security.

Security of Data

We implement reliable technical and organizational security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure access controls to our systems. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your Rights

Under applicable data protection laws, you have several rights regarding your personal data, including the right to access, rectify, or erase your data. You may also have the right to restrict or object to certain processing activities and the right to data portability. To exercise any of these rights, please contact us using the details provided in the 'Contact Us' section of this policy. We will respond to your request in accordance with legal requirements.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date at the top. We encourage you to review this Privacy Policy periodically for any modifications.

Contact Us

Email: support@rbhmprado.com

Address: Calle Colón 5, 08034 Barcelona